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World’s second largest mobile network provider

Vodafone is India’s leading telecom service provider. The company provides pan India Voice and data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’.

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Their Challenges

  • Absence of efficient Customer Acquisition System
  • Lack of system to handle over 50,000 transactions per day
  • Facing difficulties to track, archive & record customer enrollment data
  • Potential delays in activation lead to revenue loss and customer attrition
  • High risk of Department of Telecommunication (DOT) penalties due to non-traceable forms and duplicate customers

Our Granular Analysis

  • Absence of Customer Compliance Platform
  • Lack of real-time subscriber activation tracking
  • Absence of Document Management System (DMS)
  • Lack of centralized audit to increase subscriber activation TAT
  • Inability in processing image audits
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iSolve’s FOVOTM* Transformation

FOVOTM* metrics define the top 3 goals and challenges of Vodafone to improve customer acquisition life-cycle

*iSolve’s trademark Focus on One Variable Only methodology

100% efficiency in image audit through intelligent Document Viewing System

95% scalable transactions through seamless API integration

100% reliable Document Management System

Increase in process visibility through 100% tracking of user activities

100% accuracy in subscriber activation through centralized audit

BUSINESS
IMPACT

100% efficiency in subscription activation without any potential operation delays

80% increase in productivity by eliminating manual data verification

Complete tracking of CAF by reducing 100% of DOT penalties

BUSINESS IMPACT

Increase in process visibility through 100% tracking of user activities

100% efficiency in subscription activation without any potential operation delays

80% increase in productivity by eliminating manual data verification

Complete tracking of CAF by reducing 100% of DOT penalties

100% accuracy in subscriber activation through centralized audit

100% reliable Document Management System

95% scalable transactions through seamless API integration

100% efficiency in image audit through intelligent Document Viewing System

Transformation achieved!
iSolve and Vodafone growth partnership has hit 10+ years

Our FOVOTM* Dashboard

Growth & Venture Partnership

We believe that as our customers grow, we grow! We invest in exclusive infrastructure, people, processes and systems dedicated to our customers – with all our funds! This is our equivalent equity with shared risks.

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